A Boeing 737 MAX 8 American Airways passenger plane is seen at a terminal at LaGuardia airport in New York Metropolis on October 14, 2024. (Picture by CHARLY TRIBALLEAU / AFP)
NEW YORK — American Airways is testing a brand new expertise at three airports throughout the nation through the boarding course of that goals to chop down on passengers who attempt to lower the road.
The expertise, which is being examined at Albuquerque Worldwide Sunport Airport in New Mexico, Tucson Worldwide Airport in Arizona and Ronald Reagan Washington Nationwide Airport in Crystal Metropolis, Virginia, alerts gate brokers with an audible sound if a passenger tries to scan a ticket forward of their assigned group.
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A Boeing 777 passengers plane of American Airways arrives from Miami at JFK Worldwide Airport in New York because the Manhattan skyline looms within the background on February 7, 2024. (Picture by Charly TRIBALLEAU / AFP)
“The brand new expertise is designed to make sure prospects obtain the advantages of precedence boarding with ease and helps enhance the boarding expertise by offering larger visibility into boarding progress for our staff,” stated American Airways in an announcement e-mailed to The Related Press.
American Airways stated {that a} gate agent politely lets the shopper know they’re unable to simply accept the go and asks the shopper to rejoin the road when their boarding group is named. In some situations the place a buyer could possibly board out of order, like when touring with a companion of upper standing, the agent has a fast technique to override the alert and settle for the go, American Airways stated within the assertion.
Though the expertise is simply in a trial part, the airline stated it has been happy with the outcomes to date.
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