Mammut has issued a voluntary recall for his or her new Barryvox 2 and Barryvox S2 from this winter, noting the invention of a possible malfunction primarily based on an meeting challenge. The primary change on affected gadgets could also be misaligned, doubtlessly resulting in it unintentionally switching from Ship to Search mode and even absolutely shutting down the system.
“Mammut has all the time stood for high quality, security, and innovation since 1862. The protection and safety of our athletes and customers are on the coronary heart of every thing we do. Therefore, we constantly take a look at and enhance our supplies and merchandise to uphold our excessive requirements. Throughout this course of, we recognized a possible challenge with the ability change of the brand new avalanche beacons Mammut Barryvox 2 and Mammut Barryvox S2 in some instances, and we subsequently determined to recall all doubtlessly affected merchandise for inspection, and the place relevant, restore or trade.“
After a 100% inspection of inventory, Mammut confirmed that the issue solely impacts the Barryvox 2 and Barryvox S2. Earlier fashions from previous seasons will not be affected by the issue. Those that’ve purchased a Barryvox 2 or S2 ought to comply with Mammut’s steps beneath, regardless of the place the system was bought.
Please return your Barryvox 2 or Barryvox S2 for inspection and substitute.
We have now an answer in place for all impacted gadgets. We, subsequently, ask you to:
- Test in the event you personal a Mammut Barryvox 2 or Barryvox S2. Please consult with the photographs and elegance numbers offered for identification of the right fashions.
- Go to our return kind:
- Fill in your buyer particulars
- Choose “Avalanche Gear” as merchandise class
- Fill in all particulars on your system (see record beneath)
- Point out “Barryvox Recall 2024” as challenge description
- Go away empty “Proof of challenge”
- Submit kind on-line
- As soon as your request has been processed you’ll obtain a return label by way of e-mail to print out.
- Pack your Barryvox 2 or S2 and ship it to Mammut for inspection (deal with on return label) by following the directions offered by Buyer Service. In the event you bought a package deal with shovel and probe, you’ll solely must return the Barryvox system.
- We’ll verify the merchandise and return or ship replacements inside 7 enterprise days* after receiving your product. Alternatively, you possibly can drop off your Barryvox 2 or S2 at your nearest Mammut retailer**.
- The rectification of the defect is freed from cost.
This course of applies regardless of the place you acquire your Barryvox 2 or S2 system.
We sincerely apologize for the difficulty that this recall will trigger. We all know lots of you might be busy making ready your first journeys into the snow. We promise to be fast and return your checked system if not impacted by the malfunction or ship a substitute for your loved one beacon.
The Barryvox 2 and Barryvox S2 stay the main avalanche beacons available on the market, and sustaining the belief you’ve positioned in us is our prime precedence.
For US & Canadian clients
* 14 days for return/substitute & cargo
** no in-store drop off
